Frequently Asked Questions
Everything you need to know about your Step One experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Simply measure your dimensions and compare them to our chart to find your perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain items like intimate apparel may have specific restrictions.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your items sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Klarna and Afterpay.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Step One, we prioritize ethical manufacturing. We use organic cotton and recycled fibers whenever possible to ensure high quality with a lower environmental impact.